Return and Refund Policy

What you need to know:

  • You have 30 days to return an item
  • Refund will be processed within 7 days
  • We don't charge any restocking fees
  • You have to cover the return shipping costs
  • We do accept exchanges
  • This policy is subject to our Terms of Service

Return Process and Information

We are sorry that you want to return an item, but keep in mind that there are a few rules and important information when it comes to return an item. You can return it within 30 days of the delivery date, if you request a return after that, we won't accept it anymore. To start with the process, simply contact us at support@bushlandboutique.com and you will receive a more detailed information. Keep in mind that the item has to be unused and with all the original tags still attached, otherwise it won't be accepted. Once you pack the item, send it back to us at your own expense using a reliable courier so that the package won't get lost or damaged. Do not worry as we won't charge you any restocking fees.

Receiving Refund

As soon as the returned item arrives back to us, we will inspect it and refund you the original amount to the same bank account that you used to pay for the order. It may take up to 7 days, so please be patient. Let us know if it doesn't arrive in time, we will have a look into it.

What if You Just Want to Exchange an Item

That is absolutely doable, just send us an email on support@bushlandboutique.com and let us know what item you want to exchange it for and we will help you with the whole process. Bear in mind that the same rules apply as if you were to return the item.

Cancellation Policy

In case you decide to cancel your order, it is possible, but you have to inform us quickly. If an order has already been send out to you, we won't be able to cancel it anymore. To cancel an order, simply send us an email at support@bushlandboutique.com, it is as simple as that.

What to Do if the Product You Received Has an Issue

We apologize for this inconvenience, but we are just people and it can happen that we send you a wrong product by mistake or that it gets damaged on the way to you. If any of this happens, just take a photo of the problem and contact us at support@bushlandboutique.com and we will help you with it.

Business Information

This store is run by a Dutch company Kuiper en Meijering VOF.

Company Number: 95356851
Tax Number: NL867099100B01

Company Address:
Nehrusingel 13
Ede 6716 GD
Netherlands

Phone: +3197010209709
Email: support@bushlandboutique.com

Please contact us during our business hours - Monday to Friday, 8:00 AM to 9:00 PM AEST.